FAQ's

 

Q- How much is shipping? 
A- We Offer Free Shipping on All Orders in the USA!

Q- How long does shipping takes?
A- US orders take between 1 to 3 working days to ship, and Transit Time takes an additional 3-7 working days in average.


Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?
A: Simply contact us at support@waresflow.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

            We Can Change:

                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number

Q- How can I cancel my order? 

A- You must contact us within 12 hours.
    -We cannot cancel your order once it has already been shipped.  

We normally wait 3 - 5 hours for confirmation, which means you have 5 hours to cancel the order for a full refund. If you take more than 5 hours, then we can’t do anything. If we ship the item after 5 hours, then you have to receive the item and send it back to us with trackable shipping service. You must pay for the return shipping cost. The shipping cost we charged you when you purchased the item is non-refundable in this case.

Q - What is your return policy?
A: Items are returnable up to 30 days after purchase.

Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@waresflow.com

Contact us
If we still haven't managed to answer your question, please feel free to contact us at support@waresflow.com and we'll get back to you within 24hrs!